360 Insulated Tumbler Product Support Page
Find some answers to the most frequently asked questions about your 360 Insulated Tumblers.
CAN MY CUP BE STERILISED?
Yes! Due to the nature of this cup having an insulated tumbler base they are only suitable for cold water sterilisation though. Stay safe people!
HOW DO I KNOW IF THE LID IS ON PROPERLY?
You’ll know you’ve nailed it when the lid dot aligns with the screw ring, and you can press down on the lid.
WHY IS MY LOVELY CUP STAINED?
Tomatoes are usually to blame! If you wash your cup alongside pans or bowls that have had strong coloured sauces in, like tomato or carrot, some of the colour can transfer. This can happen in the sink as well as the dishwasher. To keep your cups looking lovely and new, put them at the front of the queue if you’re washing up by hand, and on the top shelf if you’re using a dishwasher. This usually results in fewer undesirable stains!
CAN I PUT MY CUP OR BOTTLE IN THE MICROWAVE?
In an ideal world, you’d warm your little one’s drink over a stove, stirring to ensure consistent heat throughout, then you’d pour it into their cup. In the real world, if your little one wants a warm drink, you’re probably going to pour the milk or juice into their cup and pop it in the microwave. The good news is that this will not damage our cups (apart from the insulated cups - they don’t get on well with microwaves). The bad news is that microwaves can cause random hot spots, and these are not nice for little ones to swallow. So, if you do use the microwave, please leave the lid off to warm, then pop it on and give the cup a really good shake or swirl before handing it over.
HOW DO I CLEAN THE VALVE?
Firstly, unscrew the lid, taking the valve out. You may need to do this by wiggling the valve from left to right.
Separate the white retainer from the clear silicone, washing all parts thoroughly in warm soapy water, then rinsing in clean water (or use a dishwasher on the top shelf only) after each use. Additionally, our valves are suitable for sterilisation by steam (electric and microwave) or boiling (5 minutes) after the washing process.
We suggest allowing the valve to dry prior to reassembling if storing the cup away.
To re-assemble, connect the clear silicone and white retainer parts together, placing back into the lid, pushing until the sides lock into place.
WHY CAN’T I PRESS DOWN ON THE LID ON MY 360 Insulated Tumbler?
This should be very easy to fix. The chances are that the valve is not assembled quite as it should be, so it’s time to reassemble. First, turn the screw ring upside down, and place the silicone disk inside - with the grooves facing up. Next, take the lid top, pushing it up through the hole in the silicone disk, aligning the locking connector. Then twist to lock. Place the lid on the base remembering to align the two dots on the back. You should then be good to go!
ARE SPARE LIDS AVAILABLE?
We’re afraid you can’t buy lids separately and unfortunately due to the distinct design the 360 Insulated Tumbler lid won’t fit any of our other cups, sorry about that.
ARE YOUR CUPS AND BEAKERS DISHWASHER SAFE?
Of course! Pop them on the top shelf though. As with all plastic things they can get a bit stained and yucky-looking in the dishwasher (blame that bolognese sauce or carrot soup you had last night). If they do get discoloured there’s nothing to worry about - they’re perfectly safe, they just don’t look as good!
Please click on the link below and download the 360 Insulated Tumbler product manual.