Product Support

Thanks for purchasing a Tommee Tippee Double Electric Breast Pump!

As part of our Made for Me™ range, this electric breast pump has a soft, comfortable massaging horn designed to help you get more milk in less time. It’s powered by a lightweight, portable power pack so that you can use it wherever you need to.

This page is here to help you get the most out of your breast pump, and to answer any questions you may have. Keep on reading for product support and troubleshooting advice.

Parts Guide

Together, these parts form your breast pump handset. You have two of these to form your double breast pump, and these parts can be washed…

1. Horn – trumpet shaped part with a soft edge to sit comfortably against your breast and petals for massaging to stimulate more milk flow.
2. Body – duck-shaped part that you hold and connects the horn and cup to your bottle.
3. Duck-bill valve (peach) – small one-way valve that lets breast milk into your bottle, but doesn’t let it back through as you move around.
4. Diaphragm – small, transparent cup-shaped part that keeps the “wet” side and the “dry” side of the breast pump separate. This makes it a closed pump system.
5. Diaphragm cap – seals to the diaphragm.
6. Lid (peach) – allows you to connect the air tube to the pump, and close the pump handset.

The following parts connect to your pump handsets, these parts can't be washed…

• Air tubes – two plastic tubes with peach connectors at each end that attach your breast pump to the power unit
• Power unit – small, portable motor that powers the massage and expression features of your breast pump.

1. Power – Use to turn pump on and off, and pause during pumping.
2. Mode button – Switch between massage and expression modes.
3. Double/single pump switch – Between double and single pump modes.
4. Increase suction power
5. Decrease suction power
6. LED display – timer
7. LED display – shows mode level, there are 5 massage levels and 9 expression levels
8. LED display – shows battery charge level
9. Air tube connector – connect your air tubes to the power unit here
10. USB socket – connect this to a USB power source or adapter to recharge

Assembling your Double Electric Breast Pump

Each time you use your breast pump…

• Check all parts of the pump and power unit for any damage.
• Wash your hands with soap and water and dry thoroughly before handling your breast pump.
• Make sure that all parts of the pump have been washed, cleaned, and sterilised, and are completely dry.

1. Place the clear diaphragm in the top of the body and push down gently to get a good seal.
2. Place the clear diaphragm cap over the diaphragm and push down gently to seal.
3. Place the peach lid over the top of the body and turn it clockwise until it clicks closed.
4. Push the horn onto the body until it’s engaged and secure. Turn your pump handset upside down.
5. Insert the peach duck-bill valve. Gently squeeze the sides of the valve to make sure it’s open.
6. Screw in a Tommee Tippee Closer to Nature or Advanced Anti-Colic bottle. This breast pump is designed to fit all Tommee Tippee Closer to Nature and Advanced Anti-Colic bottles and Pump & Go milk pouches with adaptor rings (excludes Tommee Tippee Closer to Nature glass bottles).
7. Repeat for the other breast pump handset.
8. Place the assembled pumps on a flat surface. Connect one end of each air tube to the peach lid of each pump body and the other to the power unit. The air tubes go into the two holes at the front of the unit.
9. Insert the other end of the air tubes into both sockets on the front of the power unit. If you want to use the pump in single mode only insert the air tube into the single socket marked with the icon shown below.

Charging your Double Electric Breast Pump

The power unit for your breast pump uses a battery similar to the one in your mobile phone. Charge it up so that you can power your breast pump anywhere.

You do not need to have your power unit plugged in to mains power to use your breast pump.

The power unit will come with some charge in it, but you should fully charge it before first use.

To charge the power unit…

1. Connect one end of the USB cable into your power unit and the other end into the supplied adapter.
2. The LED battery icon will flash to show that your power unit is charging. Charge until all 3 bars are full. Charging time may vary depending on voltage and equipment used, from 3 - 6 hours.
3. When it’s fully charged all three of the LED lights will remain on.

Symbols guide

How to use your Double Electric Breast Pump

• The best time to use your breast pump is after the first feed of the day (unless your breastfeeding advisor has told you something different).
• Make sure hands are washed and dried before touching your breast pump, and breast pump parts are washed and sterilised.
• Get yourself in a comfortable position, sitting, standing or half-lying.
• You may choose to wear a pumping bra (available separately) to help keep your hands free.
• The important thing is to keep the pump handsets vertical while you hold them against your breasts.
• You’ll also need a flat surface nearby to put the pumps and bottles on when you’re done.

1. Hold a pump handset around the narrow neck of the body. Hold it in whichever hand feels most comfortable. As you use it, you may find it’s more comfortable to cup your hand around the bottle. Do not hold it by the air tube
2. Place the the horn over your breast so that it creates a seal all the way around with your nipple at the center of the hole, you don’t need to cover the whole of your areola or breast with the horn, so don’t force it. It should sit comfortably. If it doesn’t feel right, relax and reposition
3. Once you’re ready, press and hold the power button for a couple of seconds. The pump will start with a gentle massage rhythm that mimics the way your baby latches on to your nipple to help you begin to produce milk. It will give you 10 short pulses and one longer pump.
4. Choose whether you want to use the pump in single or double mode. Two circles on the LED display show that you’ve selected double mode. If you’re using the double pump mode, place the second pump handset over your other breast as described above, or into your pumping bra.
5. After about a minute, the pump will automatically move to more powerful massage settings. If you want to move on onto a more powerful setting, touch the “+” button.
6. Once you feel or see your milk, you can switch to Express mode. This gives you a more regular and prolonged pumping action to help you express milk. Press the mode selection button once to switch to Express mode
7. To move to a more powerful and longer express setting, touch the “+” button. To move to a less powerful and shorter express setting, touch the “-“ button. The power will automatically shut off after 30 minutes of express mode
8. If you want to pause at any point, briefly touch the power button. This will pause the timer as well. Briefly touch again to resume pumping.

1. 
   

   When you want to stop expressing…

   • When your milk is no longer freely flowing, touch and hold the power button for a couple of seconds to turn off the pump.
   • Disconnect the air tubes from the peach lids and gently unscrew your bottles from the pumps.
   • You can store your breast milk in this bottle, by adding a clean sterilised lid or nipple and hood, or decant it into another clean, sterilised bottle or pouch to feed it to your baby.
   • When you’ve finished using the pump, disassemble all the parts and clean and sterilise as outlined in the cleaning section. Don’t clean or sterilise the air tubes.
   • Plug your power unit into a USB charging point or use the adapter provided to recharge it ready for next time.
   • If you want to pause during pumping to change position, or move down to a lower setting that’s absolutely fine. It’s okay to remove the pump from your breast at any time. You can always come back to it later.
   • You can use the built-in timer to monitor how long you’re expressing for. The power unit will automatically shut off after 30 minutes of expressing.

2. 
   

   Please note…

   • If using this breast pump is more painful than when you breast feed, stop using it immediately.
   • When pumping your nipple should sit comfortably in the centre of the horn and will be extended down the tube by gentle suction.
   • The pump creates a seal around your areola and nipple. You do not need to cover the whole of your areola or breast with the horn.
   • Do not force your breast or nipple into the horn.
   • Don’t tilt the bottle while expressing. Keep it upright to keep your milk flowing into the bottle.
   • You don’t need strong suction to express milk from just behind your nipple.
   • Use the mode and power setting that feels most comfortable for you. This may be different at different times of day or at different stages of your breastfeeding experience.

3. 
   

   How to store expressed breast milk

   Breast milk can be stored using the following guidelines…

   Method of Storing Breast Milk	Use Within	Remember...
   Room temperature <25°C	6 Hours	Never defrost or heat breast milk in a microwave. Never re-freeze breast milk. Milk stored in the fridge but intended for freezing should be frozen within 24 hours. Once defrosted, the breast milk should be kept in the fridge and used within 12 hours. Do not boil breast milk. Throw away any leftover breast milk after freezing.
   Refrigerated at 5-10°C	3 Days
   Refrigerated at 0-4°C	6 Days
   Frozen	6 Months

   Please note, this table aims to provide a guide to how long you can store breastmilk for a full term baby with no additional health concerns.

   • When you want to freeze breast milk, allow space at the top of your bottle for it to expand. It’s easiest to freeze breast milk in individual feed quantities of 60-125ml/2-4oz.
   • Your breast milk may separate out into layers when you store it. Give it a shake to remix it thoroughly before feeding your baby.
   • Thaw frozen breast milk in the fridge or by standing your bottle in lukewarm water until it has reached body temperature. Or use a Tommee Tippee bottle warmer.
   • If you want to take expressed breast milk out and about with you, make sure it stays cold or frozen until you need to feed your baby.

4. 
   

How to clean your Double Electric Breast Pump

1. Separate each part of each pump handset and wash in clean soapy water. Don’t use water that you’ve used for cleaning other products.
2. Rinse thoroughly with clean water.
3. You can also wash the pump handset parts in the top rack of a dishwasher. Place the peach duck-bill valve in the cutlery rack or dishwasher basket to keep it safe.
4. Sterilise all parts of both pump handsets using either cold water sterilisation, microwave sterilisation, boiling water, or electric steam sterilisation.

DO

• Wash your hands with soap and water and dry thoroughly before handling your breast pump.
• Thoroughly clean and sterilise all the parts of your breast pump that come into contact with milk, following the instructions below. Do this before you use it for the first time and after every use.

DON’T

• Wash or sterilise the air tubes. This can cause bacteria to build up in the tubes and will damage the power unit.
• Wash, sterilise or heat the power unit. This is dangerous and will damage your power unit.

Double Electric Breast Pump FAQs

Help – there is no or very little suction. What can I do?

It’s most likely that there’s some air getting in somewhere, which means the pump won’t work properly.

• Check that the air tubes are connected securely at both ends and there are no kinks in them.
• Make sure that the horn forms a comfortable seal around your breast. Adjust your position if you need to.
• Check the duck-bill valve is clean and opens easily. Give it a gentle squeeze if it’s stuck.
• Check the diaphragm and diaphragm cap are secure and there are no signs of damage.

Will milk get sucked into the power unit?

No. If you have fitted the diaphragm and cap properly, each air tube and pump are separated from your milk and can’t come into contact with the power unit. It’s what’s known as a closed pump.

Help, the pump is making a funny sound.

Check if you have selected single or double mode. And that you have the air tube/s connected correctly. If you are using a single pump and have the double mode selected (shown by the double circle lit up on the LED display), or have a single air tube attached to the wrong connector, the pump will run continuously, and make a noise when it’s trying to provide suction to the unattached pump handset. Choose the correct mode and connection for single or double pumping.

Why do I have to use a Tommee Tippee bottle?

The Tommee Tippee Made for Me™ electric breast pump is designed to be a perfect fit for Tommee Tippee bottles and pouches (excludes Tommee Tippee glass bottles). You may get leaks and spills if you use other brands of bottles and containers that don’t fit correctly.