Product Support

Thanks for buying a Tommee Tippee Electric Nasal Aspirator. This support page is here to help you use it safely, and to answer any questions that you may have. 

From birth to one year, babies breathe exclusively through their nose. During this time, they’re unable to blow their nose themselves (they don’t often learn how to until they’re around two years old), so when they're stuffy, it’s really important to relive any congestion to keep them comfortable using a nasal aspirator.

Parts Guide

1. Removable cover for disposable cups. Twist to remove
2. Silicone ring
3. On/Off button
4. Battery cover
5. Disposable cups x 25
6. Compartment for disposable cups
7. Pink silicone tip 0-3 Months
8. Blue silicone tip 3-12 Months
9. Orange silicone tip 12 Months +
10. Spare silicone sealing ring

How to use

To get started, please follow the simple instructions listed below…

1. Clean your hands before use.
2. Wash and sterilise clear cover, sealing ring and aspirator tip. The disposable cup can be re-used if handwashed thoroughly between uses.
3. Place the disposable cup inside unit, position sealing ring in place then position clear cover over the top – twist to seal and lock in place.
4. Select the correct tip for the age of the baby or toddler.
5. Ensure baby’s mouth is open. Place tip into baby’s nose. DO NOT place deeply into the nose. DO NOT press the tip hard against the nasal wall. DO NOT apply the device to the ear, eye or throat this product is designed to remove nasal mucus only. When using the aspirator DO NOT block baby’s other nostril.
6. Press “i” to operate the unit only in bursts of a few seconds.
7. Use for a few seconds only to remove mucus.
8. Turn off the device by pressing “O”.
9. Disassemble cover and remove disposable cup holding the nasal mucus. Dispose of mucus.
10. Wash, sterilise, dry the cover and silicone tip. Wash and dry the disposable cup or use replacement provided. Reassemble cover, disposable cup, and silicone tip.
11. Wipe the main body with soft cloth. DO NOT immerse the unit in water. Always use unit with disposable cup to collect mucus. Always change or empty disposable cup of mucus when the cup becomes two thirds full. Do not turn aspirator upside down when mucus is in the cup as it may block the aspirator.

How do I insert or change the battery?

The process for changing the unit's battery is shown in the image on the right...

1. Slide off battery cover.
2. Insert 2 x AA alkaline batteries.
3. Slide the battery cover back into position until you hear a click. Do not use rechargeable batteries.

Why is my product not producing any aspiration?

We’re sorry you’re having trouble using our nasal aspirator. To get you back up and running, please…

• Check that the silicone sealing ring is in position.
• Check that the cover is locked and sealed into place.
• Check that the tip is correctly assembled.

Why is the On/Off button on my aspirator not working?

Please check that the unit’s batteries are inserted correctly. If they’re running low, please insert new batteries. Do not use rechargeable batteries.

Do you offer spare parts for the aspirator?

Yes, we do! Please contact our customer service team to inquire about any spare parts.

The technical stuff...

This device complies with the EU Directive 93/42/EEC concerning medical products, and the European Standard EN60601-1-2 and is subject to particular precautions with regard to electromagnetic compatibility.

WARNING!

For your child’s safety and health…

• When using the aspirator make sure the baby opens their mouth.
• When using the aspirator do not block baby’s other nostril.
• Clean the aspirator after each use.
• Do not store the unit with mucus inside the disposable cup.
• Always clean/sterilise after each use.
• Please remove batteries if the aspirator will be left unused for longer than 14 days.
• Always insert silicone sealing ring correctly before each use.
• Keep out of reach of children.
• Do not use the aspirator if there is any wound, infection or bleeding of the nose and consult your doctor.
• Only use the accessories provided with the aspirator.